Shipping FAQ 

 

Ships to: United States. Our estimated production and shipping for all printed products is 3-10 business days.

Ebook orders are instant, and you will be able to download them without delay.

Note: Shipping times are estimates and not guaranteed. Express and Expedited delivery methods deliver Monday through Friday.

 

Incorrect delivery addresses, customs delays, natural disasters, and delivery restrictions may delay your order. Orders affected by such delays may take as long as 6 weeks to arrive. Lulu takes no responsibility for delivery delays outside of our control and will take no action on these orders during that time.

 

• Untraceable Mail and Priority Mail services may require extra transit times and may take up to 28 days to complete delivery.
• Untraceable Mail and Priority Mail orders that do not arrive within 28 days may be eligible for a reorder at the discretion of Lulu Support Staff. Please note that we are unable to offer more than one reorder for an order using Untraceable Mail or Priority Mail.
• International Economy packages are delivered using the postal service of the destination country.
• Local Customs and Immigration agencies determine duties or taxes levied against packages arriving from outside the destination country. These additional fees are the responsibility of the recipient. Lulu cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
• Packages shipped military APO / FPO and diplomatic DPO addresses must use US Postal Service shipping. Express shipping cannot be used. To ensure your order is sent via USPS, make sure the country chosen at the shipping step is the United States of America.
• Please note that we do support shipments addressed to Armed Forces Europe, Armed Forces Pacific, and Armed Forces America. Select the option that best fits your Armed Forces shipping destination.
• When choosing Mail for orders going to Hawaii, Alaska, and Puerto Rico, the estimated arrival time will take at least 14 days for Transit. If the transit time exceeds 14 days, the mail order may be eligible for a reorder at the discretion of Lulu Support Staff.

Our Pricing page allows you to view available shipping methods, estimated shipping times, and cost based on the specifications you enter.

 

How do I know if my books have shipped?

 

You will receive an email notifying you of a shipped package and including tracking information if the shipping method you have chosen is traceable. 

The tracking number displayed on 17Track can also be taken directly to the carrier’s page for additional details and potential mobile updates.

Note: There may be a 48-hour delay between the time you receive your shipping notification and the time your package is scanned into the tracking system.

What if there’s something wrong with my order?

If your order arrives with damage, a print defect, or the incorrect book arrives, please reach out to us and we’ll be happy to assist you. Instead of shipping the book or package back to us, please attach a digital image showing the problem with the order.

Return Policy

If you received damaged, defective, or incorrectly packaged items, we are happy to provide a replacement copy. Please notify us within 30 days of your order’s shipment date.

Ebooks

Ebooks are not returnable or refundable and cannot be exchanged after purchase. If you need assistance with a purchase or download, please contact us.

Special addresses

Prisons

Before ordering, please take a moment to learn of any specific delivery restrictions. For example, prisons typically refuse coil-bound books.

Note: If an order is returned from a prison, Lulu will not refund or reorder.